Service enquiry, changes and refund policy
A clear explanation of inquiry-only status and when a partner policy begins to apply.
Updated 22 September 2026An enquiry is not a booking
The website accepts leads only. A success message and Lead ID mean the enquiry was delivered to MMM Ltd; no inventory has been held, no ticket has been issued and no payment has been taken.
Confirmation and payment
MMM Ltd checks price, schedule, availability and conditions with the partner. A transaction can arise only after the visitor receives a separate confirmation and completes the agreed payment step. The website currently processes neither payments nor deposits.
Cancellation, changes and refunds
Because the website has not taken payment or confirmed a booking, it has no amount to refund. Before a visitor pays through a confirmed channel, MMM Ltd must provide its general cancellation, change and refund policy for the visitor to read and accept. The website does not apply a separate policy under each destination or partner name.
Weather, safety and operating changes
Departure times, routes and marine activities may change or stop because of weather, water-area rules, safety or operating decisions. Rescheduling or refunds for a completed transaction follow the MMM Ltd policy disclosed to and accepted by the visitor before payment.
Support
Include the Lead ID when asking about an enquiry. For urgent service support, call or message MMM Ltd on Hotline/Zalo: +84 345 328 139; if safety is in immediate danger, contact local authorities and the on-site operator first.